Your Agent Needs an Identity: What Enterprise IAM Owes AI Agents
A procurement tool agent calls your Jira API with the service account a former contractor set up in 2023. It inherited write access to every project the account ever touched. When auditors ask which human authorised the agent’s purchase-order change last week, your logs show the service account’s name. The logs cannot tell you who operated it, what delegated it, or whether the action was inside any authority anyone granted on purpose.
If that paragraph reads like your environment, you are not an outlier. In a January 2026 survey of 228 IT and security professionals run by the Cloud Security Alliance and Aembit, 68% of organisations said they cannot clearly distinguish AI agent actions from human activity. 74% agreed agents routinely receive more access than their tasks require. Only 36% give agents their own dedicated identities. The rest run them as shared service accounts or, worse, under a human user’s identity.
Regulators have noticed. NIST’s National Cybersecurity Center of Excellence published a concept paper in February 2026 titled Accelerating the Adoption of Software and AI Agent Identity and Authorization, and in August 2026 NIST followed with guidance drawing on the public comments. The message in both documents is the same: AI agents are a distinct class of non-human identity, and the identity problems they raise are solvable with standards most enterprises already operate.
This post is a practitioner’s view of that work: what agent identity actually is, how authorisation and delegation differ from what your IAM already does, and what to do first.
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